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Crazy Times FAQ — All your questions answered here

From registration to withdrawal — find answers to all your questions right here on this page.

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Account & Registration 10

Quick Answers
To register, you'll need an active Bangladeshi mobile number, an email address, and to be at least 18 years old. No bank account or NID is required at sign-up. The entire process takes just 2 minutes.

No
No, each person may only hold one crazy times account. Creating multiple accounts will result in all of them being permanently banned and your balance may be forfeited. If you're having trouble logging in, please contact support instead of opening a new account.

After logging in, go to Account Settings to update your email or phone number. Changes require OTP verification from both the old and new contact. If you no longer have access to the old number, contact support and the change can be made through identity verification.

KYC verification is required before your first withdrawal. You'll need to submit a photo of your NID or passport along with a selfie. Verification is usually completed within 1–24 hours. KYC is not mandatory for small deposits or gameplay.

Click the "Forgot Password?" link on the login page. A recovery link will be sent to your registered email address. The link is valid for 15 minutes. Click it to set a new password. If you no longer have access to your email, please contact support.

Five consecutive incorrect password attempts will automatically lock your account for 30 minutes. It will unlock on its own after that time. Alternatively, using "Forgot Password?" to reset your password will unlock it instantly.

Contact support via email or Live Chat to request account closure. You'll have the opportunity to withdraw your balance before the account is closed. If you're closing for responsible gaming reasons, please consider self-exclusion. To learn more Responsible Gaming View page.

Your date of birth is required at registration. Age is verified during KYC using your NID or passport. Crazy Times strictly prohibits service to anyone under 18. Any account opened with false information will be permanently closed.

Use the "Forgot Password?" link to reset your password instantly — this will log out all active sessions. Then notify support. Make sure your new password is strong, and enable 2FA.

A maximum of 3 active sessions can run simultaneously. If you log in from a fourth device, the oldest session is automatically logged out.

Deposits & Withdrawals 12

Quick Answers
Deposit methods available on Crazy Times:
  • Mobile Banking: Mobile Pay, Nagad, Rocket
  • Bank Transfer: DBBL, Dutch Bangla, BRAC Bank
  • Cryptocurrency: USDT, Bitcoin
  • Debit/Credit Card: Visa, Mastercard
Minimum deposit is ৳500.

Deposits via Mobile Pay, Nagad, and Rocket are typically credited within 1–5 minutes. Bank transfers may take 15–30 minutes. Crypto deposits depend on blockchain confirmation and usually take 10–30 minutes.

Minimum deposit: ৳500. Maximum single deposit: ৳5,00,000. Daily limits depend on your account verification level. Verified accounts have higher limits.

Withdrawals to Mobile Pay, Nagad, and Rocket are typically completed within 15–30 minutes. Bank transfers may take 1–24 hours. Large amounts may require additional verification. Crypto withdrawals take 1–6 hours subject to blockchain confirmation.

The minimum withdrawal amount is ৳300. Bonus balance requires wagering requirements to be met before it can be withdrawn. Cash balance can be withdrawn at any time, provided KYC verification has been completed.

crazy times doesn't charge any deposit fees. However, your mobile banking provider or bank may apply their own transfer charges. For example, Mobile Pay typically charges 1.5%.

A pending status means your request is being processed. Common reasons include: KYC verification in progress, additional security checks for larger amounts, or payment gateway delays. If it takes more than 24 hours, please contact support.

A pending withdrawal can be cancelled from the withdrawals page, and the funds will be returned to your account. Once processing has begun, cancellation is not possible.

Wait 30 minutes first. If the funds still haven't arrived, contact support via live chat with a screenshot of the transaction or the reference number. We'll resolve it within 24 hours.

Yes, crazy times accepts USDT (TRC20/ERC20) and Bitcoin. A wallet address is provided in your account. Crypto deposits can be automatically converted to BDT or kept as a crypto balance.

To prevent money laundering, we generally recommend withdrawing via the same method used to deposit. In certain circumstances, a different method may be allowed — contact support if that applies to you.

After Login Financial Transactions A full history of all your deposits and withdrawals is available on this page, including date, amount, method, and status.

Bonuses & Promotions 8

Popular Questions
Your first deposit after registration will automatically trigger a 150% bonus credited to your account. You can receive up to ৳20,000 in bonus funds. No code needed — just Registration and make your first deposit.

Wagering means you must bet your bonus amount a set number of times before withdrawing. For example: a ৳1,000 bonus with ×20 wagering requires ৳20,000 in total bets before the bonus balance becomes withdrawable.

Yes, wagering requirements for bonuses must generally be met within 30 days. Once the deadline passes, any remaining bonus balance is automatically cancelled. The validity period for each bonus is stated in the offer details.

Find your personal referral code in your account. Share it with a friend and ask them to register using that code. Once they make their first deposit, both you and your friend will receive a bonus.

Bonus balance can be used on most games. However, some Live Casino table games may contribute less towards wagering requirements. Each bonus's terms will specify the contribution percentage for each game type.

Weekly cashback is available to all active members, with VIP members receiving a higher rate. A portion of your losses each week is automatically returned to your account. VIP See full details on the page.

Yes, claiming a bonus is entirely optional. Simply select the "No Bonus" option at the time of deposit to play with cash balance only, with no wagering requirements and full withdrawal flexibility at any time.

Promotions All active offers are listed on this page. If you've enabled notifications, you'll receive an email or SMS whenever a new offer goes live.

Betting & Games 8

Popular Questions
crazy times offers betting on 50+ sports, including cricket, football, tennis, basketball, kabaddi, volleyball, hockey, table tennis, badminton, and more. The widest range of markets is available for the cricket and football matches most popular in Bangladesh.

Live betting means placing bets in real time while a match is in progress. You can take part in dynamic markets — like whether an over will be hit or who scores the next goal. Odds change every second, so quick decisions are key.

Yes. If a match is cancelled or abandoned, the full stake for that bet is refunded to your account — usually within 24 hours.

Minimum bet: ৳10. Maximum bet: varies by match and market, generally up to ৳1,00,000. Jackpot maximum winnings are set separately.

Yes, Crazy Times supports parlay and accumulator bets, where you combine multiple selections into one. If all selections win, the odds multiply — giving you a much bigger payout.

The cash out feature lets you settle a bet before the match ends, at a set amount. Use it when you feel the match is turning against you — to lock in a partial profit or limit your losses.

Sports Events All upcoming matches are listed on this page, with schedules displayed in Bangladesh Standard Time. You can also set reminders for your favourite matches.

Crazy Times Live Casino features: Live Blackjack, Live Roulette, Live Baccarat, Live Poker, Live Teen Patti, Dragon Tiger, and much more — with real dealers available 24 hours a day.

Security 6

Confirm
Yes, Crazy Times is a licensed platform. We use 256-bit SSL encryption to keep your financial transactions and personal data fully secure, in line with international security standards.

Go to Account Settings → Security → Two-Factor Authentication. You can choose between Google Authenticator or SMS OTP. Once 2FA is enabled, you'll need to enter an OTP along with your password every time you log in.

No. crazy times never sells or shares your personal information with third parties for marketing purposes. Information may only be disclosed to authorities when required by law. For more details, Privacy Policyto find out more.

Use a strong password (uppercase + lowercase + numbers + symbols). Keep 2FA enabled. Only use the official crazytimes.biz URL. Never share your password with anyone. If you notice anything suspicious, contact support immediately.

Crazy Times will never ask for your password or OTP via email. Official emails come only from the @crazytimes.biz domain. Do not click links in suspicious emails. Always type crazytimes.biz directly into your browser.

Go to Account Settings → Responsible Gaming to find options for deposit limits, session time limits, cooling-off, and self-exclusion. For more details, Responsible Gaming View page.

VIP Program 5

Exclusive
No separate sign-up is needed. You're automatically enrolled at the lowest VIP tier when you register. Your level increases as you accumulate points through betting. For more details VIP See details on the page.

You earn points on every bet — across both Sports Betting and casino games. Double-point opportunities are also available during special events.

Higher VIP tiers come with benefits including increased cashback rates, faster withdrawals, a dedicated account manager, invitations to exclusive tournaments, birthday bonuses, and more.

Yes. Accumulated VIP points can be converted to bonus balance at a set rate. The minimum convertible points and conversion rate depend on your VIP tier.

To maintain your level, you need to earn a minimum number of points within a set period. Three months of inactivity may result in a one-level demotion, but you can work your way back up once you're active again.

Mobile & App 5

Quick Answers
Yes, the crazy times app is available for both Android and iOS. Android users can download the APK directly from the website. iOS users can open the site in Safari and add it to their home screen.

Yes, Crazy Times is fully mobile-responsive. Just open crazytimes.biz in Chrome, Firefox, or Safari to access all features in their entirety — no separate app download required.

Yes, live betting is fully supported on mobile. You'll get real-time odds updates, in-play statistics, and cash out — all from your phone.

Install the app to receive push notifications for bet results, new bonuses, and deposit and withdrawal confirmations. Notification preferences can be customized to your liking.

The crazy times app requires Android 6.0 or above. For iOS, you'll need iOS 12 or later. On older devices, we recommend using a mobile browser instead.

Learn more about crazy times

Crazy Times is an online betting platform built with Bangladeshi users in mind. In this FAQ, we've aimed to provide clear, straightforward answers to the most commonly asked questions. From registration all the way through to withdrawal — our goal is full transparency at every step.

Payment is one of the most common topics our users ask about. Deposits via Mobile Pay, Nagad, and Rocket are processed within minutes, and withdrawals are typically completed within 15–30 minutes. With a minimum withdrawal of just ৳300, even small winnings can be cashed out with ease.

Bonuses can be a source of confusion, but the rule is simple — once you've met the wagering requirement, your bonus balance becomes withdrawable. You can also choose to skip the bonus and play with cash balance only, in which case you can withdraw at any time.

If you can't find the answer to your question in this FAQ, reach out to us directly through the contact section below. Our support team is available 24 hours a day.

Why Choose Crazy Times

Our Platform Highlights at a Glance

Fastest Payments
Withdrawals to Mobile Pay and Nagad in 15 minutes. Starting from just ৳300. No hidden fees.
Bengali Support 24/7
Get help in Bangla for any issue. Live chat and email support are available at all times.
Maximum Security
SSL encryption, 2FA, and a licensed platform keep your information completely secure.
150% Welcome Bonus
Get up to ৳20,000 bonus on your first deposit. Wagering requirement is just ×20.
Live Betting
Real-time betting across 50+ sports. Full coverage of cricket, football, and all major tournaments.
Mobile Optimized
Android and iOS app or mobile browser — the full experience on any device.

If you couldn't find your answer, get in touch with us

24/7 Bengali support — always here when you need us

Live Chat
Log in to the platform and click the chat button at the bottom. Average response time: 2 minutes.
Email
support@crazytimes.biz — expect a reply within 24 hours.
Self Help
Type your question into the FAQ search box above and instantly find answers from 80+ entries.

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